Trinetix is looking for a skilled Customer Ops Success Manager / Service Manager. In this role, you will be responsible for enabling customers to achieve intended business outcomes by driving service performance, operational alignment, and continuous improvement across the customer lifecycle.
Requirements
- 5+ years of relevant experience in telecommunications, service management, customer success, or customer operations.
- Solid technical understanding of telecom services and supporting technologies, including IP, WDM, fiber, and related service assurance concepts.
- Strong analytical, reporting, documentation, and presentation skills.
- Experience using analytics and reporting tools such as Qlik or similar platforms.
- Strong customer focus and business mindset.
- Ability to work effectively with both operational and executive stakeholders in a general, multicultural environment.
- University degree or equivalent relevant experience.
- Fluent written and spoken English is required.

Nice-to-haves
- ITIL certification.
- Knowledge of service management frameworks.




- Knowledge of additional major customer languages.

Main Accountabilities
- Customer success and service value realization across assigned strategic customer relationships.
- Customer-facing service performance, service review outcomes, and improvement follow-up.
- Operational alignment between customer expectations, product capabilities, support processes, and service assurance delivery.
- Customer feedback, portal adoption, and service experience insights translated into improvements.
- Customer-facing problem management and recurring issue resolution in collaboration with operational teams.
- Reliable documentation, reporting, and governance input for customer-facing service management activities.

Core Responsibilities
- Build trusted customer relationships and act as the customer voice within Customer Operations.
- Lead structured service reviews, including preparation, presentation, feedback capture

📌 Customer Ops Success Manager (Buenos Aires)
🏢 Trinetix
📍 Buenos Aires