Philip Morris International is seeking a Customer Service Center Sr Executive in our Commercial group. The role focuses on ensuring the operation and continuous improvement of the contact center ecosystem, working with external service providers and internal stakeholders.
You will develop standards, end-to-end processes, and KPIs across channels, while managing cost per interaction and ensuring data security compliance.
📌 Senior Contact Center Operations Lead (Buenos Aires)
🏢 Philip Morris International
📍 Buenos Aires
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