Role Description
Mosaic Puzzles is a jigsaw puzzle company based in Alpharetta, Georgia. At Mosaic, we design and build unique wooden puzzles where every piece is part of the puzzle’s story. We are a fast-paced startup built by ex-Uber and Amazon employees. Check our website for more information:
Role Responsibilities
Customer Support:
- Act as the primary point of contact for customer inquiries, feedback, and support requests.
- Provide exceptional customer experience via email, social media, and by phone.
- Communicate with the manufacturing team to ensure customer requests are handled with quality.
- Act as the primary point of contact for wholesale customers.

Customer Success
- Collect and relay customer feedback to help shape product improvements.
- Present reports based on customer inquiries and comments received by email and phone
- Work with the Marketing team to manage customer feedback in organized surveys
- Monitor social media for trends and customer feedback

Digital, E-commerce, and other Operations:




- Ensure the website is functioning correctly and troubleshoot any issues that arise.
- Execute digital operations audits and processes
- Manage and update various Google Sheets used for project tracking.
- Other duties as assigned

Qualifications
- Full fluency in both written and spoken English is required. Candidates without this qualification will not be considered for this role .
- Associate's or Bachelor’s degree
- Previous experience in customer-facing roles with phone support is a bonus
- Excellent organizational skills with the ability to multitask and prioritize effectively
- Attention to detail and a proactive approach to problem-solving
- Experience with phone support platforms such as Zendesk or Aircall is a plus
- Experience working with Google Sheets
- Ability to learn quickly and a strong willingness to continuously develop new skills

Mosaic Cultural Values Alignment
- Better Together: We believe in contributing creatively and openly, hel

📌 Customer Support and Success Representative (Argentina)
🏢 Mosaic Puzzles
📍 Argentina