Command|Link is a integral SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform. Command|Link has revolutionized the IT industry by tackling the problems our competitors create. In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T; Strategic Growth Partner. Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches. We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
CommandLink is seeking a Billing & Collections Specialist to join its rapidly growing company and team. The Billing Collections Specialist will work closely with the Senior Billing Manager, finance, and operations teams at CommandLink and be primarily responsible for billing, collections,
and accounts receivable activities. You will play a critical role in ensuring a seamless billing experience for our customers and maintaining the financial health of the company through timely and effective collections efforts.
Key Responsibilities:
- Promote company core values and foster positive relationships with customers.
- Manage billing email inbox, including responding to customer billing inquiries and change requests.
- Process and post paper checks, deposits, and electronic payments.
- Manage service disconnects, customer success, and billing cases within the CommandLink Platform.
- Monitoring overdue accounts and conduct proactive collection calls as necessary.
- Manage overage billing review and processing, ensuring accurate identification and application of customer overages within billing cycles.
- Apply credit risk data from Creditsafe and Dun & Bradstreet (D&B;) reporting tool