Cleaning Coordinator
Beachside VR
About the brand
Beachside VR manages vacation homes on Florida's Space Coast — Cocoa Beach, Cape Canaveral and the barrier island south of the port. Rocket launches light up the sky from our guests' balconies. It is a high-turnover, high-season market where the difference between a five-star review and a one-star review is usually something small that somebody noticed in time.
The role
This is the job that decides whether a guest walks into a home that feels cared for. You are on the ground: turnovers between checkout and check-in, inspections, restocking, and catching the things that would otherwise become a one-star review — a stain, a burnt-out bulb, a smell, a missing towel set. When something is broken you are the first person who knows, and what you do in that hour usually decides whether the guest ever finds out.
Unreasonable hospitality
We hold ourselves to what Will Guidara calls unreasonable hospitality: doing the thing nobody asked for, that nobody would have missed, and that they will tell someone about.
A guest mentions in a message that it is their daughter's birthday, and there is something waiting on the counter when they walk in. An owner asks a question on a Sunday and gets a real answer, from a person, before Monday. We do not measure this in a survey. We measure it in whether the person on the other end felt looked after by someone who was paying attention. Everyone here is expected to notice things, and everyone here is trusted to act on what they notice without asking permission first.
Where you sit
You sit in Field Operations and report into the operations lead for this market. This role is remote and open to people anywhere in the Americas. You work every day with the guest experience team, the field operations team and the coordinators who schedule them — this is not a role where you are handed a queue and left alone. Because Stayd runs shared systems across every brand, a process you improve here tends to e