Job Description
Join the Global Service Delivery Innovation team and build foundational experience at the intersection of strategy, client service, data, and transformation. You will support two high-priority efforts: helping General GCB Client Service scale proactive client meetings through stronger preparation and materials, and helping develop the capabilities that will make proactive engagement consistent and sustainable over time. This role offers broad exposure to Service, Product, Operations, Data, and Technology partners. The successful candidate will be curious, analytical, highly organized, and able to produce accurate, polished work while managing multiple priorities.
Job Summary
As a Service Innovation & Client Engagement Analyst within Global Service Delivery Innovation, you will support the team in creating and scaling a consistent approach to proactive client engagement. You will research client and business context, assemble meeting materials, maintain templates and playbooks, coordinate pilots, collect feedback, and track actions and outcomes.



Your work will help service teams prepare efficiently and engage clients with relevant insights that strengthen relationships and support growth. You will also support the definition and delivery of future-state capabilities by documenting processes and requirements, analyzing data, conducting research, preparing user stories and test scenarios, and maintaining project and governance materials. You will work under the direction of senior team members while taking ownership of assigned analyses and deliverables.
Job Responsibilities
- Build and maintain client-meeting materials, briefing packs, templates, discussion guides, and follow-up trackers for proactive engagements.
- Gather and organize client, portfolio, service, product, and operational information to support meeting preparation and insight development.
- Support pilot execution by coordinating participants, schedules, materials, feedback, actions, and

📌 Service Innovation (Buenos Aires)
🏢 JPMorganChase
📍 Buenos Aires