Job Title: Client Success Specialist
About The Company
Our client provides B2B SaaS sales expertise in the AI space for their clients.
Job Description
In this role, you will onboard new clients. You will help clients understand our company and its services. You will also manage the cancel subscription campaign. You will communicate with clients through calls, video calls, and email.
You will also provide training to clients. You will shadow colleagues to learn the existing position.
Responsibilities Of The Role
- Onboard new clients
- Help clients understand the company
- Manage cancel subscription campaigns
- Communicate with clients via calls, video calls and email
- Provide training
- Shadow colleagues on the existing position
Required Experience And Qualifications
- SaaS experience
- C2 English level
- Ability to work weekends
- Willingness to work after hours
Preferred Skills
- Opportunity for growth in the company
Personality
- Hard worker
- Keen to work more
- Startup mentality
- Owner mentality
Schedule
Monday, Tuesday, Thursday, Wednesday, Friday
09:00–17:00 ET
Weekends: Yes (expected to reply to urgent messages from clients)
40 hours per week
Salary And Benefits
- Payment in USD or Local Currency according to candidate's preference.
- Full-time remote opportunity.
📌 Client Success Specialist (Rincón de los Sauces)
🏢 Virtustant
📍 Rincón de los Sauces
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