WSP is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, develop reusable AI playbooks, and enable Service Desk and OSS teams for faster first-contact resolution. You will measure adoption, track value metrics, and produce leadership dashboards to tie outcomes to risks and improvement plans.
You will work in a matrixed environment, collaborating across teams to ensure governance, accuracy, and timely updates of AI content.
📌 AI Enablement (Rincón de los Sauces)
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