Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
We’re looking for a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team.
You’ll work directly with the Co-Founder and Strategy & Operations Associate to manage day-to-day customer operations, including inbound calls and emails, sales inquiries, shipping coordination, and post-sale follow-up. You’ll also coach a two-person customer service team, review their work, delegate daily priorities, and help ensure a consistently strong customer experience.
This is a high-autonomy, startup-like environment suited to someone who enjoys wearing multiple hats, solving problems, developing a small team, and taking initiative.
What You’ll Own
- Lead and support a two-person customer service team.
- Review customer interactions and provide coaching and feedback.
- Delegate daily tasks and help the team stay focused on priorities.

Customer Communication
- Handle customer and lead inquiries by phone and email.




- Spend up to half of the day communicating with customers by phone.
- Provide knowledgeable, professional support and answer product-related questions.
- Turn customer inquiries into quotes and sales opportunities.
- Answer customer questions and complete required paperwork.
- Support customers throughout the sales process.
- Coordinate shipping and delivery-related needs.
- Resolve delivery issues and help ensure a positive post-sale experience.
- Support customers through their initial experience with the company.

Day-to-Day Operations
- Work closely with leadership on customer operations.
- Manage multiple priorities and solve problems as they arise.
- Identify opportunities to improve processes and contribute to the company's growth.

Required Experience & Skills
- Strong customer service and communication skills.
- Comfortable working remotely and independently.
- Comfortable spending up to half of the day on the phone.
- Self-

📌 Customer Service Supervisor (Argentina)
🏢 Pavago
📍 Argentina