Reporting into the Serialization Lead in the General Serialization Centre of Excellence team, the successful candidate will act as a key point of contact and SME for serialization support and issue escalation within the Americas region.
Responsibilities
- Oversee inbound logistics and serialization data flow from manufacturing sites to Organon’s third-party logistics (3PL) provider, ensuring EPCIS compliance ahead of product receipt
- Gather and document serialization requirements for new markets
- Execute and/or participate in project teams in design, build, and deployment activities
- Contribute to project impact assessment and scoping
- Act as a key contributor to new product launch initiatives by providing serialization expertise and supporting operational execution across impacted markets
- Liaison for Organon’s 3PL provider, reviewing and monitoring customer exceptions to ensure timely resolution and service compliance
- Collaborate with 3PL partner to maintain operational compliance, drive process improvements,
and ensure adherence to customer and company requirements
- Utilize Verification Router Service (VRS) to assess and validate suspect product, partnering with Quality to investigate issues, determine root cause, and support disposition decisions to ensure compliance and product integrity
- Contribute as a key team member in onboarding Contract Manufacturing Organizations (CMOs), supporting cross-functional coordination to ensure alignment with quality, compliance, and operational requirements
- Process xml messages via the Advanced Track & Trace Cockpit
- Utilized the Integration Control Hub (ICH) to monitor and reprocess message flows, ensuring accurate data exchange and timely resolution of errors
- Create shipping and receiving events
- Write standard operating procedures and work-step instructions
- Collaborate with Business Technology (BT) to support serialization activities, ensuring system accuracy, data integrity, a