At Zyzygy , we focus on providing the best solutions, practices and methodologies through technological innovation, to generate tangible and sustainable value for the clients who trust us.
We are looking for a Conversational Solutions Specialist to develop and optimize innovative conversational solutions that positively impact our clients.
Your responsibilities will be:
- Design and optimize AI-driven conversational flows to improve customer satisfaction and enhance the multi-channel experience.
- Collaborate with product, UX/UI, and development teams to ensure conversational solutions align with client goals and expectations
- Monitor the performance of deployed solutions, using analytics to continually improve the accuracy and interaction experience.
- Identify new improvement and automation opportunities by analyzing data and user feedback.
- Stay updated on the latest trends and technologies in conversational AI and Natural Language Processing (NLP).
- Facilitate workshops and sessions with clients to adjust and personalize conversational solutions, delivering efficient and satisfying user experiences.
We offer you:
- To be part of an expanding Company that values teamwork, innovation, diversity of perspectives, transparency, quality and effectiveness.
- The opportunity to design your personal and professional growth, in a space of continuous learning, development and challenging projects.
- Work flexibility, since most of the time you will enjoy the advantages of the Home Office; although, as we believe in the importance of personal relationships with our co-workers, we also have face-to-face work spaces and Team Building meetings.
We value profiles with:
- At least 2 years of experience in conversational AI, chatbot design, or virtual assistant roles.
- Proficiency in platforms for designing and optimizing chatbots (e.g., LivePerson, Dialog Flow, Rasa, Microsoft Bot Framework).
- Strong data analysis skills and user expe