We are looking for a Digital Operations L2 Cloud Support Engineer.

Mission:
Operate and support the Digital Solutions provided by the company and the underlying Cloud Infrastructure.

Main responsibilities and activities:

- Operate the Digital Solutions provided by the company and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
- Perform configuration changes and deployment of new versions.
- Respond to Incidents and Requests escalated by Digital Operations L1 Support.
- Update Incidents and Requests in Ticketing tool.
- Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
- Perform Root Cause Analysis, document findings and drive corrective actions.
- Escalate Incidents and Requests to L3 Support where appropriate.
- Maintain Knowledge Base.
- Contribute to the maintenance of Process Documentation.

In addition, for Team Lead Role:

- Ensure staffing roster supports required service hours (eg. 8×5 or 24×7)
- Ensure adequate training and performance of team members.
- Drive Continuous improvement and support Service Excellence.

Requirements:

- Basic education and training: Bachelor's degree or equivalent in Information Technology, Engineering or related. Certifications (AWS, etc,) an advantage.
- Professional experience: Deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management.




- Experience in project management an advantage.

Skills:

- Data & messaging analysis: Kafka (most important), SQL (PostgreSQL, Oracle)
- Logs and monitoring analysis: Splunk, AWS CloudWatch, Grafana, Prometheus.
- Knowledge of containerized applications (Docker, Kubernetes, AWS)
- Basic scripting (Bash, Python, Postman)
- CI/CD pipelines: ArgoCD, Argo Workflows.
- Languages: Spanish (C2), Portuguese (B2), Excellent in English (C1, spoken & written), any other languages can be an advantage.
- ITIL Certification will be advantageous.

Specific knowledge linked to the job:

- Strong communication skills (verbal or written)
- Stakeholder Management.
- Customer care.
- Good analytical skills or thinking especially on problem solving.
- Excellent coordination of tasks, prioritization and time management skills.
- Strong planning and organizational skills.
- Attention to detail and thoroughness.
- Documentation writing.

Personal qualities required, abilities:

- Proactive, self-motivated and driven.
- Focused and results-oriented.
- Demonstrate strong functional leadership, ability to drive other people (Team Lead role only)
- Team player.
- Personal commitment to meet customers' needs or project goals.
- Resilient and mature in handling difficult situations and people.
- Willing to learn.
- Willing to work outside regular office hours (shift work or on-call, including during weekends or public holidays)
- Willing to travel if required.

📌 ID 4497 - Digital OperationsCloud Support Engineer (Buenos Aires)
🏢 Conexionhr
📍 Buenos Aires