Cx Key Account Director | SI427

Cx Key Account Director | SI427

16 nov
|
5Ca
|
Buenos Aires C.F.

16 nov

5Ca

Buenos Aires C.F.

We're looking for a candidate to fill this position in an exciting company.



- You manage and strengthen existing partnerships with our US clients, working closely with Operations and internal departments to ensure client satisfaction and solve clients' challenges

- You identify opportunities to expand 5CA’s services and you own these opportunities from lead to close

- You organize, coordinate and lead Quarterly Business Reviews and Strategy Meetings to review performance & trends, and determine focus areas & goals for the mid andlong term

- You handle all commercial matters related to your accounts and ensure that a solid contractual basis is in place for our services



- You leverage our tech stack (SalesForce CRM)and optimally use provided insights and reporting.



- At least 2 years of experience in the Contact Center industry, managing large accounts (5M+ yearly revenue)

- Excellent understanding of Customer Service metrics and the commercial workings within the BPO industr

- You are result-oriented, balancing a hands-on approach with long-term account strategie

- You are entrepreneurial; you have a clear vision on how to grow 5CA's business and you do whatever it take

- You are a native or near-native English speaker.

El anuncio original lo puedes encontrar en Kit Empleo:
https://www.kitempleo.com.ar/empleo/5517880/key-account-director-si427-buenos-aires/?utm_source=html

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