About the Role
The Senior Client Success Manager is a high-impact, growth-path role within the Client Success Department at Local SEO Help. This person will be hired at a senior level and is expected to develop into the SEO Strategist (Pod Lead) position within the pod model over a defined transition period.
This role is designed in two phases. During Phase 1, the hire will build deep knowledge of our clients, brands, and franchise relationships by owning the client success experience across a portfolio of accounts. During Phase 2, they will transition into full Strategist ownership, leading all client performance calls, setting campaign direction, and serving as the strategic lead of a pod.
This is not a junior account management position. We are looking for someone with strong analytical thinking, communication confidence, and the structured discipline to lead franchise client relationships at scale.

Phase 1: Senior Client Success Manager
The first phase focuses on learning our clients, brands,



and service model while owning the client success experience across a growing portfolio of accounts.
Client Relationship Management
• Serve as a primary point of contact for clients between monthly performance calls, building rapport and trust through responsive, proactive communication.
• Respond to all client emails and requests within the same business day.
• Anticipate client needs and proactively surface updates, wins, and recommendations rather than waiting to be asked.
• Maintain a thorough understanding of each client's business goals, franchise structure, and key priorities.

Performance Review Preparation
• Prepare slide decks, reports, and dashboards ahead of each scheduled client call.
• Compile and deliver a pre-call context package to the current Strategist or Brand Director, including account updates, status of prior action items, recent client communications, and any flags the Strategist should know going into the meeting.
• Review performance data to ident

📌 Senior Client Success Manager (Argentina)
🏢 Local SEO Help
📍 Argentina