WSP is seeking an AI Operations & Enablement Analyst to strengthen support readiness by creating knowledge base content and targeted enablement for the Service Desk and OSS. You will track adoption, analyze trends, and deliver leadership readouts with clear recommendations.
In this role, you will maintain a governed library of approved playbooks, develop KB articles, and enable teams to improve first-contact resolution while embedding responsible AI practices across tools and processes.
📌 Global AI Enablement (Mendoza)
🏢 AI Chopping Block
📍 Mendoza
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