Responsibilities:
Lead end-to-end execution of ecommerce logistics and order fulfillment activities, guaranteeing accurate and timely fulfillment and delivery. Closely manage 3PLs and fulfillment partners with focus on operational excellence, cost management, proactively monitoring performance and day to day execution . Develop data sets, queries, reports and other analytical tools needed to make real time business decisions and gather insights for performance management . Serve as functional expert with an in-depth knowledge of all ecommerce fulfillment operations . Identify and drive key areas of optimization or improvements to systems and processes which will provide measurable cost savings, or which are needed to support growth . Develop and manage department KPIs, performance metrics, COGS, and operational budget, analyzing drivers of both favorable and negative variances, and proactively proposing and implementing improvement measures . Ensure successful execution of initiatives including defining goals, scope, and timelines, developing business case/ROI models,



and measuring predicted results . Monitor and advocate formalization and documentation of processes and SOP’s; identify process gaps/improvements and tools to improve efficiency . Partner closely with cross-functional teams, including Customer Service, Finance, Product, Marketing, and Engineering, on ongoing and new initiatives . Clearly and proactively communicate operational status, updates, and expectations to all internal teams and fulfillment partners as needed .
Candidate Profile and Position Requirements:
5+ years of previous operations/logistics/supply chain experience, including managing third party providers, preferably in ecommerce. Bachelor’s degree in Business or Computer Science, MBA/MA/MS a plus. Data lover with strong quantitative and analytical background and experience with SQL and other programming tools. Highly motivated self-starter with experience working in start-ups where flexib

📌 E-commerce Operations Manager (Argentina)
🏢 PCJ Holding
📍 Argentina