Trinetix is looking for a skilled Customer Ops Success Manager / Service Manager . In this role, you will be responsible for enabling customers to achieve intended business outcomes by driving service performance, operational alignment, and continuous improvement across the customer lifecycle.
Requirements
- 5+ years of relevant experience in telecommunications, service management, customer success, or customer operations.
- Solid technical understanding of telecom services and supporting technologies, including IP, WDM, fiber, and related service assurance concepts.
- Strong analytical, reporting, documentation, and presentation skills.
- Experience using analytics and reporting tools such as Qlik or similar platforms.
- Strong customer focus and business mindset.
- Ability to work effectively with both operational and executive stakeholders in a general, multicultural environment.
- University degree or equivalent relevant experience.
- Fluent written and spoken English is required.

Nice-to-haves
- ITIL certification.
- Knowledge of service management frameworks.




- Knowledge of additional major customer languages.

Main Accountabilities
- Customer success and service value realization across assigned strategic customer relationships.
- Customer-facing service performance, service review outcomes, and improvement follow-up.
- Operational alignment between customer expectations, product capabilities, support processes, and service assurance delivery.
- Customer feedback, portal adoption, and service experience insights translated into improvements.
- Customer-facing problem management and recurring issue resolution in collaboration with operational teams.
- Reliable documentation, reporting, and governance input for customer-facing service management activities.

Core Responsibilities
- Build trusted customer relationships and act as the customer voice within Customer Operations.
- Lead structured service reviews, including preparation, presentation, feedback captur

📌 Customer Ops Success Manager (Buenos Aires)
🏢 Trinetix
📍 Buenos Aires