Networking Specialist FL648

Networking Specialist FL648

15 nov
J.P. Morgan
Buenos Aires C.F.

15 nov

J.P. Morgan

Buenos Aires C.F.

As a part of CIB Merchant Services Production Engineering team, you will be responsible for driving the aggressive agenda to transform our support capabilities for real-time transaction monitoring, end-to-end.

In this role, you will be working as part of a Scrum team to find creative solutions that improve our customer’s experience and brand reputation when facing credit card processing issues. Our team is responsible for tracing and monitoring real-time transactions through various systems end-to-end, displaying key information, and provided the controls necessary to mitigate incidents.

Required Skills/Qualifications:

- Bachelor’s Degree in Computer Engineering or Computer Science

- 1-2 years working within an enterprise environment using n-tier application framework

- 4-5 years NOC experience required; troubleshooting: routers, switches, firewalls and LTM/GTM devices

- Experience monitoring syslog for network issues

- Experience with one or more toolsets: SevOne, Riverbed, SMARTS, with the use of the APIs

- Experience troubleshooting MPLS/VPLS, VPN and Web connections and traffic

- Experience analyzing data for anomalies and trends, and building dashboards highlighting the key trends of the data

- Effectively influence, negotiate, and communicate with internal and external business partners

- Independent thinker able to bring creative ideas/improvements to the table - someone that is not scared to challenge our current work

- Capable of asking strong questions, creatingteam environment with open communications and free thinking, providing recommendations for continuous product improvement

- Experience troubleshooting incidents and performing root cause analysis

- Analytical mindset to drive identification of patterns/trends to identify problematic situations

- Confident working independently on complex task

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