Please send your CV and voicemail at Position Overview We are a New Jersey-based glazing company specializing in residential and commercial glass installation.
We are seeking an extremely organized, detail-oriented, and dependable Front Desk & Operations Coordinator to manage the administrative flow of jobs from the initial customer inquiry through scheduling, ordering, installation, invoicing, and payment.
This is much more than a traditional receptionist position.
The person in this role will serve as a central point of coordination between customers, estimators, technicians, management, and vendors.
Because measurements, product specifications, scheduling, and ordering must be highly accurate, the adecuado candidate is someone who naturally double- and triple-checks their work, catches inconsistencies before they become problems, and enjoys creating organized systems.
Key Responsibilities Customer Intake & Job Setup Answer and manage incoming customer inquiries professionally.
Gather all required information for new residential and commercial jobs.
Accurately enter customer, project,



measurement, scheduling, and job information into the appropriate company software and spreadsheets.
Make sure job files are complete before moving them to the next stage.
Follow up with customers when additional information is required.
Estimating & Measurement Scheduling Schedule estimates and on-site measuring appointments.
Coordinate appointments between customers and company estimators/technicians.
Confirm appointments and communicate schedule changes.
Ensure measurements and job specifications are properly documented and entered into the system.
Technician Scheduling & Dispatch Coordination Build and manage technicians' daily schedules.
Coordinate installations, measurements, service calls, and other field appointments.
Handle last-minute customer cancellations, rescheduling, technician changes, and other scheduling conflicts.
Communicate schedule updates quickly and clearly to cu

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