Location: Remote, only for candidates in LATAM
Ryz Labs is seeking an Accounts Receivable & Refunds Specialist to play a pivotal role in our client's daily financial and support operations. Positioned at the crossroads of finance, client experience, and workflow improvement, you will drive operational clarity and trust across our ecosystem.
In this role, you will lead the end-to-end execution of core financial transactions—ranging from collections management and scale refunds to journal entries and high-touch support for key accounts. We are looking for an analytical, details-driven professional who seamlessly balances technical accuracy with clear, empathetic communication. If you are as confident navigating NetSuite spreadsheets as you are demystifying complex billing inquiries for sellers and buyers, this is the place for you.
What You Will Do
- Address Customer Experience support tickets related to payments, invoicing, and refunds.
- Monitor customer accounts and assist with the application of cash receipts, incoming Wire and ACH payments, and reconciliation of discrepancies.
- Preparing daily/monthly journal entries in the ERP system for Cash and A/R transactions.
- Processing Sales Team Requests, Refunds, Credits, Rate adjustments, and other one-off payment issues in Admin, NetSuite and Avalara.
- Identify opportunities to streamline and enhance automation across key accounts payable and accounts receivable workflows, contributing to process efficiency and scalability, creating and updating accounting policy memos and process flowcharts.
- Sales Tax Exemption maintenance and refund processing in Avalara.
- Serve as a point of contact for key sellers, delivering proactive updates on sales proceeds and payout schedules.
What We Are Looking For
- +3 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support or related finance support roles.
- Familiarity with basic accounting principles and ERP systems (NetSuite or Oracle Fusion).
- Prov