We are seeking an experienced IT Support Level 3 professional to join a U.S.-based organization providing advanced technical support and infrastructure management services. This role is adecuado for someone with strong troubleshooting expertise, cloud administration experience, and a passion for delivering outstanding customer service while supporting complex IT environments.
Duties / Tasks to Perform
- Install, configure, and maintain Microsoft 365, Google Workspace, and Amazon AWS environments.
- Install, configure, and maintain Windows Server and other server platforms.
- Develop and maintain automation scripts using programming languages to streamline IT operations.
- Analyze and compare IT solutions to recommend the best technologies for customer environments.
- Optimize and scale hardware and software infrastructure.
- Install, configure, and maintain email services, DNS, and related network services.
- Deploy, configure, and manage antivirus, firewall, VPN, and security solutions, including platforms such as Cisco Meraki, Sophos, SentinelOne, and Todyl.
- Install, configure,



and maintain remote access and remote management solutions such as ConnectWise and Datto.
- Administer backup and virtualization platforms, including Datto, MSP360, NinjaOne, and similar technologies.
- Create and maintain technical documentation and knowledge base articles using documentation platforms.
- Install, configure, and manage ticketing systems such as Autotask, Syncro, and ConnectWise.
- Deliver exceptional customer service while resolving technical issues efficiently.
- Continuously evaluate and improve existing systems, applications, and IT services.

Requirements
- Proven experience providing Level 3 IT support in complex technical environments.
- Advanced administration of Microsoft 365, Google Workspace, or Amazon AWS.
- Strong experience troubleshooting Windows, Linux, macOS, Windows Server, and related operating systems.
- Experience with remote software deployment and endp

📌 IT Support Level 3 (Argentina)
🏢 Freelance Latin America
📍 Argentina