Be part of Mindray
Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong. The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a strong commitment with research and development. Our mission is focus on Advance medical technologies to make healthcare more accessible.
Be part of Mindray
Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong. The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a strong commitment with research and development. Our mission is focus on Advance medical technologies to make healthcare more accessible.
With Mindray as National Service Manager your main responsibilities will be:
- Responsible for service management and technical support, keep communicating and cooperating with headquarters service team;
- Customer satisfaction oriented,



guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedure;
- Provide training to distributors service team, keep improving the service quality and customers' satisfaction;
- Collect competitors service related info, and make self-improvement;
- Set up local operation platform, including but not limit to call center establishment, spare part inventory management platform and customer care related program etc.
- Keep collecting end users' feedback and suggestions, and optimizing inside and outside work flow.

Requirements
- Bachelor's/college Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
- At least 5 years of customer service related experience in medical industry
- Experiencie with Life Support, Medical Imaging or IVD products
- Strong coaching and leader

📌 National Service Manager (Rincón de los Sauces)
🏢 Mindray
📍 Rincón de los Sauces