Company Overview
Koin Limited is a fast-growing, multi-brand D2C e-commerce group headquartered in Poole, UK. The company operates across the UK, USA, Canada, and Australia and is working towards £100 million in annual revenue by 2030. Koin builds, operates, and scales a portfolio of direct-to-consumer brands with a strong focus on operational excellence, digital commerce, and customer experience.
Brands
- The Koin Club - licensed collectible coins and medallions
- Tilly Pig - financial literacy products for children
- Jonny's Sister - personalised gifts and homeware
- Bubbaboo - eco-conscious baby, toddler and adult clothing
- The Wessex Mint - precious metals savings and investment platform
- Pastel Sixteen - contemporary fashion and accessories

Key Responsibilities
Multi-Channel Customer Support
- Handle inbound and outbound customer phone calls across all brands, providing professional and helpful support
- Respond to customer enquiries via phone, email, live chat, helpdesk systems, and social media channels




- Provide dedicated aftercare support for live commerce customers following broadcasts and live-stream shopping events, handling post-event enquiries, cancellations, returns, and delivery questions
- Respond to customer enquiries regarding product details, availability, delivery timelines, and promotions featured during live events
- Assist customers across all brands with enquiries relating to orders, accounts, products, deliveries, and promotions
- Clearly explain processes, timelines, and product information across a wide range of product categories including precious metals, collectibles, personalised gifts, and apparel

Order & Account Resolution
- Investigate and resolve customer concerns relating to orders, account access, payments, delivery queries, returns, and refunds
- Process order cancellations, returns, and refund requests efficiently and in line with brand policies, including those arising from live commerce purchases
- Work closely with inte

📌 Customer Experience Executive LATAM (Rosario)
🏢 Koin
📍 Rosario