WSP seeks an AI Operations & Enablement Analyst to ensure support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution.
The role measures impact through adoption/value metrics, analyzes trends to remove barriers, and produces dashboards and leadership readouts with clear recommendations for action.
📌 AI Enablement Analyst — Powering Support (Santa Fe)
🏢 Remote Genie
📍 Santa Fe
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