Come work with us!
Come work with us!
Welcome to Healthee, where healthcare meets simplicity.
It's ****, and our mission is to empower employees to take control of their health benefits with clarity and confidence- navigating complex systems in under 27 seconds.
Using cutting-edge AI, we personalize and streamline the experience of understanding, using, and optimizing health coverage.We're not just building a product.
We're crafting an intelligent platform that transforms lives through data-driven insights and seamless digital experiences.We are looking for a Technical Support Engineer to join our team in our Buenos Aires office!
Key ResponsibilitiesWork closely with our enterprise customers, CSMs, Benefits Specialists, and engineers to resolve the most complex issuesPerform in-depth troubleshooting and handle the most complex client inquiries via our main support channelsManage and solve assigned cases by providing the best support solution given the client needsInvestigate the root cause of issues by isolating the problem, searching application logs,



and utilizing developer toolsReference technical documentation and aid in building technical internal knowledge base content where gaps may be presentWork closely with business and engineering teams to ensure transparent communication and efficient issue resolutionDevelop regular reports to understand the health and quality of our platformBuild out systems and processes to manage tasks from report to completion.
You will problem solve with our technical teams and work to resolve as much as you can while scaling our systemsRequirements4+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferableExperience with inspecting and diagnosing web-applications and/or mobile applicationsStrong understanding of and experience with REST APIs and/or GraphQL APIKnowledge of Single Sign-on including OAuth, SAML, and SCIMUses AI coding and research tools (Claude code, Codex, or similar) as part of their work for diagnosing and troubleshooting high complex problems.Ability to reproduce customer issues, perform initial triage and file bugs with EngineeringCommitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolutionExcellent interpersonal skills and multitasking abilitiesStrong english command.
Superb written and verbal communication skillsComfortable writing customer-facing explanations in plain englishCalm under pressure, positive attitude, empathy, and high energyAbility to take initiative and adapt
#J-*****-Ljbffr

📌 Technical Support Engineer (Rincón de los Sauces)
🏢 Healthee
📍 Rincón de los Sauces