Ai-Driven Technical Support Lead (Automation) (Santa Fe)

Ai-Driven Technical Support Lead (Automation) (Santa Fe)

14 oct
|
Improvado
|
Santa Fe

14 oct

Improvado

Santa Fe

Improvado is an AI-powered marketing data platform helping mid-market and enterprise teams automate complex data workflows and surface insights.
We're building an AI-first support function and you'll design and ship agents, workflows, and tools that embed AI into everyday support work.You will lead a small team of Analysts, own escalations, and ensure SLAs while expanding automation across ticket triage, reply drafting, knowledge-base upkeep, and quality checks.
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📌 Ai-Driven Technical Support Lead (Automation) (Santa Fe)
🏢 Improvado
📍 Santa Fe

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