Business Applications ManagerInternal Customer Care and Application AdvocacyReports to: Chief Information OfficerDepartment: Information Operations - Customer CareLocation: Fully remote; open to qualified international candidatesWork schedule: U.S. Eastern business hoursSupervisory responsibility: Five Application Advocate Analysts initiallyPosition SummaryThe Business Applications Manager leads the Customer Care organization serving users of the company's internally developed applications.Reporting to the CIO, this role manages five Application Advocate Analysts and establishes consistent practices for application advocacy, user support, adoption, and lifecycle coordination.The position requires technical fluency, but is not a software-development role; its focus is translating between users, business leaders, and technical teams so applications meet user needs and deliver measurable value.Role ExpectationsPersonally lead requirements discovery, resolve complex user issues within the application-support remit, and manage significant rollouts; engineering teams retain ownership of underlying software repairs.
Balance regular direct delivery with hiring, coaching, delegation, and performance management; adjust that balance to business needs and team maturity.Working ArrangementsThis fully remote position is open internationally.
The employee must work U.S. Eastern business hours and maintain a dependable professional remote-work environment; occasional additional availability may be required for critical releases or incidents.Core ResponsibilitiesLead Customer CareManage, coach, and develop five Application Advocate Analysts; set clear service and performance standards.Allocate advocate coverage based on application size, complexity, risk, and demand, with clear escalation paths and continuity plans.Own the application advocacy operating model and resource plan; hire,



assess performance, develop advocates, and build succession and coverage for critical applications.
Maintain regular hands-on involvement in priority delivery.Coordinate the Application LifecycleOrganize user needs, requirements, and feedback for the designated product owner or business sponsor, who approves priorities, roadmap decisions, and business acceptance.
Coordinate testing readiness, releases, and user enablement with technical teams.Track delivery, adoption, application health, risks, and team capacity; elevate material issues to the CIO and relevant product or technical owner.
Coordinate remediation follow-through; technical teams own investigation and resolution of underlying failures.Build trusted relationships with business leaders; turn recurring user problems into evidence-based improvement proposals for product owners, with clear impact and follow-through.Support Users and AdoptionMaintain reliable channels for questions, requests, incidents, feedback, and escalation, with timely communication and follow-up.
Own user-facing issue communication and route technical failures to the accountable engineering team; keep the designated product owner informed.Coordinate documentation, training, and adoption activities,



using feedback and support trends to identify recurring issues and improvement opportunities.Lead application readiness and adoption plans with business and technical teams; identify barriers to effective use and measure whether training and process changes resolve them.EducationRelevant education or professional training is valued; demonstrated technical capability, leadership, and delivery experience are the primary qualifications.
A degree is not mandatory.Required ExperienceEight or more years of relevant experience in business applications, application operations, business systems, or internal customer success, including at least three years of people leadership.Demonstrated experience leading and coaching a remote team, establishing practical service standards, and improving user support and adoption for production applications.
Demonstrated success building or materially improving a function or production capability and making prioritization decisions with senior business leaders.
Recent hands-on delivery experience is required.Experience coordinating requirements, testing, releases, user enablement, and ongoing support across business, product, and engineering teams, with clear prioritization and approval boundaries.Technical SkillsBusiness Applications, Application Operations, Business Systems, Production Applications, Requirements Gathering, Testing, Release Management, User Enablement, Application Support, Workflows, Integrations, Data Flows, Defect Management, Technical Troubleshooting, Production Delivery.Soft SkillsTechnical fluency sufficient to understand workflows, integrations, data flows, defects, and delivery constraints, with strong analytical and English communication skills.Preferred Background / Industry ExperienceExperience in lending or financial services, business-user support, and data reconciliation preferred.What We OfferCompensation in USD.Benefitsinclude paid time off (PTO).
Work Environment:Fully remote work environment.
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📌 Business Applications Manager (Córdoba)
🏢 World Business Lenders
📍 Córdoba