? Location: LATAM

? Contract: Full-time, Permanent

? Work Modality: 100% Remote – US Central Time (CST/CDT)

❗ Only CVs in English will be accepted

? Salary: $2,500 – $3,200 USD/month

Role and Company Overview:

This position is with a US-based customer experience (CX) marketing agency that partners with established e-commerce and DTC brands to build CX frameworks, retention programs, and brand strategy. The Chief of Staff will serve as the operational backbone between leadership and the broader team — owning project management, cross-functional follow-through, and execution of key business initiatives. This is a hands-on, go-getter role for someone who takes ownership and sees things through without being asked twice.

Responsibilities:

- Act as the day-to-day execution partner to company leadership, closing the gap between leadership and the wider team
- Own project management across cross-functional initiatives including CX services, CX optimization, and new productization efforts
- Shepherd recurring internal processes end-to-end, identify where they break down, and recommend fixes
- Chase timelines and follow up with staff on deliverables independently
- Sit in on senior leadership meetings to understand priorities and move them forward
- Take ownership of stalled or deprioritized projects and drive them to completion




- Keep Notion trackers and boards accurate as the org's operating system
- Use AI tools (Claude, ChatGPT, or similar) to support workflows and flag automation opportunities
- Provide light oversight of organic social scheduling and community management as needed

Requirements:

- 4+ years of experience in operations, project management, or business ops in a fast-paced environment (agency, e-commerce, or similar)
- Proven ability to hold cross-functional teams accountable to timelines without direct authority
- Strong Notion proficiency — you live in it
- Active user of AI tools (Claude, ChatGPT, or similar) with real examples of how you've applied them
- Comfortable with Google Sheets or Excel at a functional level
- Highly organized, versátil, and at ease with shifting priorities
- High trust and discretion — you'll sit close to leadership and sensitive information
- Advanced English (written and spoken)

Nice-to-Haves:

- Background blending operations with marketing ops and/or customer success/CX
- E-commerce, DTC, or marketing-agency experience
- Exposure to organic social scheduling or community management (Instagram, LinkedIn)
- Experience supporting website projects or vendor/contract coordination

Software and Tools Used:

Notion, Slack, Google Sheets, Excel, Claude, ChatGPT

📌 Chief of Staff (Argentina)
🏢 MangoTalent
📍 Argentina