Mercor connects elite creative and technical talent with leading AI research labs.
Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey.Position: Customer Success Engineer (LatAm) Type: Contract Compensation: $40,000–$50,000 Location: RemoteResponsibilitiesRespond to support requests from Mercor's talent pool who have questions or issues applying for roles on our platform.Triage and investigate talent-reported issues by examining telemetry data, inspecting network requests, writing queries against our database,
and troubleshooting common browser issues.Consolidate insights and make recommendations about product areas needing improvement.Build talent-facing documentation to address common questions in our support queue.Maintain enthusiasm and positivity while writing replies in near-perfect English.Qualifications Must-HaveAbility to debug web applications, likely from a Degree in Computer Science , Software Engineering , or a related technical field OR experience building modern web applications ( React , Node , Flask , Next.js , etc.) OR 2-5 years of experience supporting customers on such web applications.Experience doing SaaS-based product work .
Experience using a support platform like Zendesk , Intercom , Help Scout , Freshdesk , or Crisp .
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