WSP is seeking an AI Operations & Enablement Analyst to ensure support readiness by creating knowledge base content and targeted enablement for the Service Desk and OSS.
You will measure adoption and value metrics, analyze trends, and provide dashboards and leadership readouts with clear recommendations.The role focuses on developing reusable AI playbooks, applying content standards, and enabling support teams to improve first-contact resolution across regions and business lines.
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📌 Remote Ai Operations & Enablement Analyst (Santa Fe)
🏢 Alegra
📍 Santa Fe
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