Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.Mobile games have traditionally depended on app stores for distribution, payments, and player relationships.
We believe there is a better way.
Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms.
Today, more than 100 games worldwide are already building this future with Aghanim.Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology.
We move quickly, keep communication direct, and focus on getting things done.
We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success.We are looking for a Customer Support Specialist to support players using a general payments platform built for mobile games.
This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows.You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution.
Your work will directly influence both user experience and the stability of our platform.Key ResponsibilitiesUser Support and Issue ResolutionProvide timely and professional support to players regarding payments, accounts, and platform usageInvestigate complex payment and account issues beyond automated supportValidate payment status, identify root causes, and coordinate resolution with internal teamsDistinguish between payment issues, product defects,



and game-related inquiriesTicket ManagementManage incoming requests and ensure SLA complianceMaintain clear and consistent communication throughout the lifecycle of each casePrioritize and elevate issues with the appropriate context and supporting informationMonitoring and Continuous ImprovementIdentify recurring issues and report trends affecting product, payments, or user experienceCollaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issuesContribute to scaling support operations through process improvements and automationRequired QualificationsExperience in customer support, technical support, user operations, or a similar customer-facing roleExcellent written and spoken English with clear, professional communication skillsStrong analytical and problem-solving skills with attention to detail and process disciplineAbility to explain technical or operational issues in a simple, user-friendly wayAbility to work in a shift-based or flexible schedulePreferred QualificationsExperience in gaming, mobile applications, or digital productsExperience in payments, fintech, or banking operationsFamiliarity with customer support platforms such as Zendesk or IntercomUnderstanding of payment flows, transaction lifecycles, and common payment issuesWhy Join UsWorld-class team – work alongside experienced professionals from around the globe who have built products used by millions of playersHigh growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not monthsAutonomy and ownership – we trust people to make decisions, take initiative, and drive resultsModern tools and technology – use AI, automation, and modern tools as part of your everyday workEquity – participate in the company's growth and long-term success
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📌 Customer Support Specialist (Latam) (San Antonio de Litin)
🏢 Aghanim
📍 San Antonio de Litin