Sales / Revenue / CS Operations Expert
Job Type: ContractorLocation: Remote
Role Overview
We are looking for experienced Sales, Revenue, or Customer Success Operations professionals with strong CRM expertise and operational judgment.
The role focuses on improving workflows, data accuracy, reporting, and revenue operations across SaaS environments.
Key Responsibilities
Configure and manage CRM platforms such as Salesforce, HubSpot, or similar tools.
Manage revenue tools including quoting, billing, ticketing, and project management systems.
Build and optimize sales and customer success workflows.
Maintain accurate data and reporting across connected systems.
Identify and resolve operational or policy-related challenges.
Create clear documentation, reports, and process guidelines.
Support system adoption and operational improvements.
Requirements
4+ years of experience in Sales, Revenue, or Customer Success Operations.
Hands-on CRM configuration and management experience.
Experience with at least two revenue-related tools outside the CRM.
Strong operational judgment and problem-solving skills.
Excellent written and verbal communication.
Strong understanding of data accuracy, reporting, and workflow management.
About Us
Proofpoint is a integral leader in human- and agent-centric cybersecurity.
We protect how people, data, and AI agents connect across email, cloud, and collaboration tools.
Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows.
Our mission is simple: safeguard the digital world and empower people to work securely and confidently.
Join us in our pursuit to defend data and protect people.
How We Work
At Proofpoint you'll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:
Bold in how we dream and innovate
Responsive to feedback, challenges and opportunities
Accountable for results and best in class outcomes
Visionary in future focused problem-solving
Exceptional in execution and impact
The Role and the Team
Proofpoint is seeking an experienced Manager, Product Support with strong interpersonal skills who can instill and grow Proofpoint's positive culture in the team,



will be responsible for delivering a high level of customer service to large enterprise customers, and facilitate an efficient, collaborative, and enjoyable working environment.
This position will manage a team of Information Security Product Support Engineers which includes but is not limited to; managing procedures related to the identification, prioritization and resolution of customer requests, ticket monitoring, tracking, coordination of Support resources and the ability to communicate information at all levels (customer, engineering, and executive).
Strong communication skills are essential.
Your day-to-day
Work collaboratively with cross-functional teams to ensure an exceptional customer experience
Hire, on-board, coach and develop the best product support engineers in the industry
Drive customer escalations to resolution by leading and engaging with customers directly.
Manage the overall health of the case queue and phone coverage
Ability to identify and manage support metrics, reporting tools, tracking tools and infrastructure, to ensure all department activities are process driven.
What you bring to the team
BS Degree in a technical curriculum or equivalent.
4 + years' experience successfully leading a product support team
Proven track record of managing top talent and fostering their growth
A record of creating a team environment with high employee retention, strong job satisfaction, and successful career growth
Ability to self-direct, multi-task and prioritize job requirements
Strong knowledge of customer relationship management
Excellent verbal, written and interpersonal communication skills.
Knowledge of security platforms, email protection, cloud services, software as a service (SaaS)
Candidates should be flexible working evening and weekend shifts
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions,



and the people who work here are the key to our success.
We are a customer-focused and a driven-to-win organization with leading-edge products.
We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.
Why Proofpoint?
At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package.
Here are just a few reasons you'll love working with us:
Competitive compensation
Comprehensive benefits
Career success on your terms
Flexible work environment
Annual wellness and community outreach days
Always on recognition for your contributions
Global collaboration and networking opportunities
Proofpoint has been honored with six Best Places to Work Awards in **** by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.
We are the leader in human-centric cybersecurity.
Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations.
We're driven by a mission to stay ahead of bad actors and safeguard the digital world.
Join us in our pursuit to defend data and protect people.
Our Culture
Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.
We encourage applications from individuals of all backgrounds, experiences, and perspectives.
If you need accommodation during the application or interview process, please reach out to .
Equality & Inclusion
Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.
Find your network, your allies, and your biggest fans.
We know that work is simply better when you're surrounded by people who inspire you-who share ideas, cheer you on, and genuinely want to see you succeed.
That's why we offer social circles, sponsored networks, and connection points across teams and time zones to help you find your people, build your community, and thrive together.
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