WSP is seeking an AI Operations & Enablement Analyst to strengthen service desk readiness and enable AI tool adoption.
You will build a governed library of playbooks and prompts, develop how-to and troubleshooting knowledge base content, and deliver targeted enablement to reduce time-to-resolution while improving first-contact support.Your work will include tracking usage and value metrics, segmenting insights by persona and region, and delivering leadership dashboards that connect adoption to
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