Join Hire Hangar and work with fast-growing integral companies while building a long-term career.Job TitleSales Operations & Coaching ManagerLocationRemote | USEmployment TypeFull-Time | Independent ContractorRole OverviewWe need a seasoned sales leader who can balance the people side of management with the operational rigor that keeps a BPO sales team running at its best.
You're equally comfortable reviewing call quality as you are presenting a resource ask to senior leadership.
You think like an executive, not just a manager.Key ResponsibilitiesOwn the full performance cycle — from onboarding and coaching to PIPs and managing outBuild and iterate on sales playbooks that balance structure with rep judgmentTrack and analyze team metrics to identify systemic versus individual performance issuesManage day-to-day operations including CRM, reporting,
and process optimizationProactively communicate updates, blockers, and business cases to leadershipDrive a culture of accountability, quality, and continuous improvementRequired Qualifications4+ years of senior BPO sales management experienceStrong operational background — reporting, process design, performance trackingMust have worked remotely with US-based companies (non-negotiable)American accent and polished communication skills (non-negotiable)Proven ability to manage up — framing asks and updates in terms of business impactComfortable with direct, sometimes difficult performance conversations
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