Salesforce Service Cloud & Agentforce DeveloperLocation: Nearshore (Latin America or other locations with significant overlap with U.S. time zones)Required Experience6-8 years of Salesforce development and implementation experienceSalesforce Service CloudAgentforceApex developmentIntegrationsKey ResponsibilitiesDesign, develop, configure, and support Salesforce Service Cloud solutions for customer service and contact center operations.Develop and enhance Agentforce / AI Agents, including topics, instructions, actions, prompts, grounding, and integrations with Salesforce and external systems.Develop scalable Apex classes, triggers, batch Apex, queueable Apex, and Lightning Web Components (LWC).
Build and support REST and SOAP integrations between Salesforce and enterprise applications.Design and maintain Salesforce Flows, including:Screen FlowsRecord-Triggered FlowsScheduled FlowsAutolaunched FlowsConfigure and maintain Salesforce platform capabilities,



including:Objects and FieldsRecord TypesPage LayoutsValidation RulesApproval ProcessesPermission Sets and ProfilesCustom MetadataCustom SettingsSecurity and sharing configurationCase managementOmni-ChannelReporting and dashboardsImplement and support Service Cloud Voice and contact center integrations with providers such as Vonage and Amazon Connect.Develop integrations using REST APIs, Named Credentials, External Credentials, Platform Events, and middleware platforms.Utilize SQL and SOQL to query, troubleshoot, validate, and analyze customer and transactional data.Collaborate effectively with business analysts, architects, QA teams, product owners, and distributed development teams.Preferred QualificationsExperience implementing Agentforce actions, topics, instructions, prompts, and grounding/RAG solutions.Experience integrating Agentforce with enterprise APIs and external systems.Knowledge of Salesforce Data Cloud / Customer 360.Experience with Service Cloud Voice and Omni-Channel.Familiarity with Salesforce DevOps practices and CI/CD pipelines.Experience with integration platforms such as MuleSoft and/or Spring Boot.Salesforce Platform Developer I Certification preferred.
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📌 Salesforce Service Cloud & Agentforce Developer – Peru (Santa Fe)
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