About Valatam Valatam connects bilingual professionals from Latin America with global clients.
We're proud to be certified as a Great Place to Work for *********, proof that great work starts with great people.About Valatam Valatam connects bilingual professionals from Latin America with integral clients.
We're proud to be certified as a Great Place to Work for *********, proof that great work starts with great people.About The RoleAs a Remote People Operations & Performance Associate, you will monitor Virtual Assistant performance, productivity, and attendance while providing coaching and ongoing support.
You will analyze performance data, maintain accurate reports, and collaborate with HR, Account Management, and Finance to strengthen service quality, engagement, and retention.Key ResponsibilitiesMonitor VA attendance, working hours, productivity, and performance using time-tracking tools and internal reportsIdentify performance risks, analyze root causes, and implement timely improvement plansConduct regular check-ins and coaching sessions, and implement improvement plans when necessaryMaintain accurate performance records, dashboards, and monthly reports on productivity, service quality, and engagementValidate undertime and overtime data for accurate, timely submission to FinancePartner with Account Management to align VA performance with client expectations and address concernsCollaborate with HR, Finance, Growth, Recruitment, and Learning & Development on operational needs and recurring trendsSupport VA engagement, recognition, development,



and retention initiativesContribute to broader HR programs, new-hire training, and administrative projectsOther related tasks as neededRequirementsFluent in English (C1/C2) and Spanish2-3 years of experience in people management, account management, HR workforce management, or productivity coordination, or similarExperience tracking KPIs, productivity, attendance, deliverables, or service qualityProficient in Google Workspace and Microsoft OfficeExperience with Asana, Notion, Trello, or similar project management tools is a plusExperience with time-tracking tools is a plusExcellent interpersonal and coaching skills, with the ability to give constructive feedbackExcellent communication and attention to detailQuiet home office with stable internet (≥10 Mbps download / 2 Mbps upload) and backup connectionBachelor's or Associate's degree preferredOur Core Values at WorkWe live by ACTION (get things done), CARE (help others and do things right), OUTSTANDING (operate at the highest standards), DEPENDABLE (own every commitment), and ENERGY (bring positivity every day).
You'll thrive here if these values resonate with you.What We OfferHourly rate equivalent to approximately USD $950-$1,100 per month, based on experiencePaid time off and performance bonusesMonthly medical insurance stipend after meeting eligibility criteriaBirthday and work-anniversary bonusesGym and wellness allowanceUnlimited online fitness classesCompany events and Christmas celebrations
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📌 People Operations & Performance Associate - Remote (Latam, Bilingual English/Spa (Santa Fe)
🏢 Valatam
📍 Santa Fe