Jalasoft is seeking an AI Operations & Enablement Analyst to build and maintain knowledge bases, playbooks, and metrics dashboards for the Service Desk and OSS teams.
You will deliver targeted enablement, measure adoption, and influence product feedback to improve first-contact resolution and time-to-resolution.This role emphasizes governance, cross-team collaboration, and writing clear, reusable content to support AI tools and ensure high-quality enablement materials across locations in Latin
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