Hireframe is a remote-first company seeking a Technical Support Specialist to join our Tier 2 support team.
You will troubleshoot product issues, guide customers through steps by phone, email, and SMS, and coordinate with service partners for field visits.You'll escalate to Engineering when needed and maintain case records across Zendesk and Jira.
Strong communication in Spanish and English is preferred, with 1–2+ years of experience.
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📌 Remote Tier 2 Tech Support Specialist | Weekend Shifts (Rincón de los Sauces)
🏢 Hireframe
📍 Rincón de los Sauces
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