About the RoleOur client is seeking a diligent and customer-focused Reservations Agent to join their busy hotel in the bustling hub of Sandton .
In this vital role, you will be the first point of contact for potential guests, managing inquiries, processing bookings, and ensuring a seamless reservation experience.
Your ability to provide excellent customer service, manage room inventory effectively, and represent the hotel professionally is crucial.
This position offers a great opportunity to contribute to guest satisfaction from the initial booking stage in Gauteng .
Key ResponsibilitiesHandle incoming reservation inquiries via phone, email, and online channels.Accurately input and manage room bookings and guest information in the Property Management System (PMS).
Provide information on room types, rates, amenities,
and hotel policies.Assist guests with modifications or cancellations of existing reservations.Upsell hotel services and packages to enhance the guest booking experience.Coordinate with the front desk and sales teams to ensure efficient room allocation and guest communication.RequirementsPrevious experience in hotel reservations or a customer service role, preferably in hospitality.Proficiency in using Property Management Systems (PMS) and reservation software.Excellent communication, telephone etiquette, and interpersonal skills.Strong organizational skills and attention to detail.Ability to work efficiently in a fast-paced environment and manage multiple tasks.A positive attitude and a commitment to providing outstanding customer service.BenefitsCompetitive salary and potential for performance-based incentives.Hybrid work model providing flexibility between remote and on-site work in Sandton .
Comprehensive training on hotel systems and procedures.Employee discounts on hotel stays and services across the group.A collaborative team environment in the prime business district of Gauteng .
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