AI Operations & Enablement Analyst
What if you could redefine what's possible?
With us, you can.With us, you can.
You want Purpose.
Growth.
Opportunity.
People who get it.We are the home of ambitious, passionate, and innovative world shapers.With an unmatched breadth and depth of engineering, advisory and science based expertise, our general minds unite to power local solutions.We are pathfinders and impact makers.We are Visioneers.We are WSP.
**The Opportunity - Build the Future with Us**
The AI Operations & Enablement Analyst ensures support readiness by creating knowledge base content and delivering targeted enablement for the Service Desk and OSS to improve first-contact resolution.
The role also measures and communicates impact by tracking adoption/value metrics, analyzing trends to remove barriers,



and producing dashboards and leadership readouts with clear recommendations.
**Your Impact**
Maintain a governed, searchable library of approved playbooks and prompts (version control, change notes, and deprecation of outdated patterns).
Create and maintain knowledge base articles (how-to, troubleshooting, known issues, escalation paths) to keep the Service Desk and OSS ready to support AI tools and products.
Deliver targeted enablement for support teams (walkthroughs, office hours, and release briefings) to reduce time-to-resolution and improve first-contact support.
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