This is a first-line, hands-on people leadership role supporting a local team of a general operation.
The focus is on day-to-day execution, prioritization, coaching, and performance support to deliver timely, high-quality client solutions.Shift: Monday–Friday, 1:00 pm – 10:00 pmJob Responsibilities:Provide daily guidance, prioritization, and support to Presentation Specialists to ensure processes and methodologies are followedTrack work in progress and team coverage; monitor core metrics (demand vs. capacity) and escape risks/issues to managementSupport onboarding and training; provide ongoing feedback and coaching to drive quality and timelinessEnsure adherence to HR/Compliance and departmental policies and procedures, including health & safety guidelinesFoster a positive,
inclusive team environment; remove blockers and drive rapid resolution for clientsIdentify improvement opportunities and support implementation in partnership with management and global partnersRequired Qualifications, Skills and Capabilities:Bachelor's degreeAdvanced English10+ years of relevant operations/service delivery experienceProven experience leading a team is required.Strong communication, organization, and problem-solving skillsPreferred Qualifications:Exposure to KPI tracking and basic workforce planning
#J-*****-Ljbffr