As a Senior Production Engineer, you are the named, single point of accountability for the operational health of an assigned business service or payment flow.
You defend its reliability budget, own its controls evidence, and represent its client impact to executive stakeholders — converting the question "is the ticket closed?" into "did the client experience degrade, and what did it cost us?"Job ResponsibilitiesOwns end-to-end operational health of a named business-service or payment-flow portfolio, accountable for availability, MTTD, MTTM, MTTR, and client-impact trend against published SLOs and error budgetsDefends the reliability (error) budget for owned services and makes change-governance decisions based on budget consumption, not ticket urgency aloneLeads incident, problem, and change management for full-stack payment systems, with authority to escal cross-functionally and represent client impact directly to executive stakeholdersOwns controls and regulatory evidence for assigned services — patch compliance, certificate expiry, vulnerability aging, EOL exposure — and drives automation of manual evidence collectionConverts manual, repetitive work into automation against a named toil backlog,



measuring hours removed and capacity returned to change-the-bank workPartners with application development and central SRE/observability teams under a shared reliability services agreement, without absorbing their engineering backlogBuilds depth of coverage on owned services, eliminating single-person dependencies and naming a backup ownerRequired Qualifications, Capabilities, and Skills5+ years operating payment or financial-services production systems with named accountability for service availability and incident outcomesDemonstrated ownership of SLOs, error budgets, or an equivalent reliability engineering discipline in a large-scale, regulated technology environmentWorking knowledge of payment flows — authorization, clearing, settlement, billing, payment/rebate — and their client and regulatory impactExperience partnering with controls, risk, and audit functions on production evidence and regulatory findingsExperience with observability/monitoring tooling and automation or scripting for toil eliminationPreferred Qualifications, Capabilities, and SkillsExperience standing up or operating under a formal SRE/reliability operating modelExperience with AI-assisted operations (RCA, ECC, runbook automation) under outcome-gated governanceCross-business-unit or multi-region service ownership experience
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📌 Sre Iii (Buenos Aires)
🏢 JPMorgan Chase
📍 Buenos Aires