To strengthen our international team, we are looking for additional support in the role of Technical Support Specialist (40 hours/week) in Córdoba, Argentina to start immediately or as soon as possible. You will join our team in the Proofpoint office in Córdoba.

Your Job
• You will diagnose and resolve our corporate clients’ technical issues over the phone, email, and online chat in the areas of system configurations, product functionality, and bugs/enhancements.
• You create support tickets and process them to final resolution.
• You build personal customer relationships and focus on offering an excellent customer experience.
• You remain alert to messages from the incident notification system and inform the response team when incidents arise.
• You are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.
• You escalate issues and tickets so they may be considered for immediate action based on possible impact or SLA.
• You convey customer feedback to product development staff.




• You interact with other teams to provide comprehensive and high-quality support.
• You help in user education.
• You are happy to work in a integral team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.

Your Profile
• You have a vocational education in information technology.
• You have experience in IT support.
• You have excellent logical, analytical, and problem-solving skills.
• You have a very high level of English (both written and spoken).
• You are customer focused, friendly, helpful, and have strong people skills.
• You have experience troubleshooting Windows Server issues using built-in Windows applications such as Event Log Viewer, netstat, or others.
• You have a good understanding of IP networking and protocols such as SMTP, DNS, and HTTP.
• You have had mail server / email flow exposure and a clear understanding of mail flow.
• You are a quick learner and self-starter.

You

📌 Technical Support Specialist (Córdoba)
🏢 Hornetsecurity
📍 Córdoba