(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?)
The Ops SME is responsible for overseeing vulnerability management activities across the organization's infrastructure, applications, databases, and cloud environments. The role focuses on identifying, assessing, tracking, and remediating security vulnerabilities while ensuring compliance with cybersecurity policies, regulatory requirements, and internal risk management standards.
Essential Functions of the Job:
(Describe essential functions, or primary duties and responsibilities. Assume the reader does not know the role or function of the job.)
Together with the AMS Lead:
- Lead and coordinate end-to-end vulnerability management activities across enterprise systems.
- Review and analyse vulnerability scan results
- Prioritize vulnerabilities based on risk, severity, exploitability, and business impact
- Collaborate with application,
infrastructure, cloud, database teams and vendors to drive timely remediation
- Monitor remediation progress and ensure adherence to established SLA requirements
- Prepare and present periodic vulnerability metrics, dashboards, and executive reports
- Support internal and external audits by providing evidence related to vulnerability management controls
- Ensure compliance with cybersecurity policies, security standards, and regulatory requirements
- Coordinate exception management processes and document risk acceptance decisions
- Act as an escalation point for critical and high-risk vulnerabilities
- Required 24/7 on-call support (e.g. escalations, vacation, holiday, weekend coverage)
- Working in a corporate IT environment with multiple disciplines to deliver projects in line with customer needs
- Working in a corporate IT environment in the Operational / Support Service Management role meeting ITI
📌 IT Environment Support Specialist (Buenos Aires)
🏢 EY
📍 Buenos Aires
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