Location: Buenos Aires, Argentina

Work Model: Hybrid

About The Role

As a Service Desk Analyst, you will make an impact by delivering exceptional technical support and ensuring the stability, reliability, and performance of Digital Workplace services across a general enterprise environment.

You will serve as a primary point of contact for end users, helping resolve technology issues while collaborating with support teams, engineers, vendors, and business stakeholders to maintain a seamless user experience.

In This Role, You Will

• Provide Level 1 support and assist with Level 2/3 troubleshooting for technology incidents and service requests received through multiple support channels, including phone, chat, and self-service platforms.
• Diagnose, troubleshoot, and resolve issues related to Windows devices, Microsoft 365 services, collaboration tools, virtual desktop environments, printers, and access-related services.
• Manage incidents and service requests throughout their lifecycle, ensuring accurate documentation, timely updates, and adherence to service level agreements (SLAs).




• Coordinate with internal technology teams, field support personnel, and third-party vendors to drive issue resolution and service restoration.
• Support collaboration and communication platforms, including Microsoft Teams, video conferencing, and voice services.
• Provide first-line support for business-critical applications and coordinate escalations when required.
• Contribute to knowledge management initiatives by creating and maintaining support documentation and knowledge articles.
• Participate in continuous improvement initiatives focused on automation, self-service adoption, and operational excellence.

Work model

Hybrid

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring attendance at a Cognizant or client office as needed.

Regardless of your workin

📌 Service Desk Analyst (Buenos Aires)
🏢 Cognizant
📍 Buenos Aires