• Job Title: Developer + AI-Enabled Technical Support

• Location: Full-Time Remote (LATAM only)

• Working Hours: FT - 9 AM – 5 PM CST (40 hours per week / sync with USA team)

About the Role & Team
As the Senior Developer + AI-Enabled Technical Support, you will pick up the "day shift" for development, CRM bug fixes, and technical issue resolution. Reporting directly to our current IT Leader, you will provide hands-on support for our assessment tools, websites, landing page forms, apps, Google server, AI prompts, and our core CRMs for our two brands.
We are looking for a resourceful problem-solver who can turn unclear requests into quickly tested solutions without requiring step-by-step instructions. You will build and manage your own workflows that align with department-wide strategies while serving two major internal groups:
• The Funnel Manager: Ensuring links in text/email campaigns carry correct UTM tracking into the CRM and point to the latest Google server downloads.

• The Investor Relations (IR) Team:



Providing reliable technical support for an active 5-person event team. You will ensure CRM stability, verify tag triggers for automated emails, support AI tools used in CRMs or calls, and ensure complete tracking of field activities.

Key Responsibilities
Technical Support, Maintenance & Development
• CRM & Tool Operations: Investigate user issues, fix bugs, manage CRM fields, filters, lists, tags, and permissions, and verify dashboard reporting across Wilkinson and Thriving Families.

• Core Web & App Support: Maintain assessment tools, landing page forms, web pages, apps, and Google server resources. Build features, deliver small fixes, and make well-scoped improvements under technical direction.

• MarTech & Integration Management: Diagnose email, SMS, and calendar integrations. Support tools across our stack including ActiveCampaign, read.ai, AirCall, SalesMsg, InboxAlly, GoDaddy DNS Management, Claude Workspace, Replit, Calendly, Zoom, Vimeo, Framer, F

📌 Developer + AI Support (Buenos Aires)
🏢 Agent
📍 Buenos Aires