- Participate in regular working sessions with assigned Product Team(s) to build product understanding and gather content needs.
- Capture requirements, confirm target personas, and translate product updates into employee-first content opportunities.
- Support ideation, drafting, editing, and socialization of persona-driven self-help content (e.g., articles, how-to guidance, release updates).
- Maintain content inventories, content maps, and journey-aligned content plans for assigned product area(s).
- Monitor and summarize content performance signals (e.g., ratings, usefulness, adoption) and share highlights with stakeholders.
- Assist in identifying knowledge gaps and “shift-left” opportunities using employee feedback and available service/ticket themes.
- Support lightweight research activities and journey mapping aligned to product roadmaps.
- Consolidate employee pain points and consolidate recurring themes and risks to senior team members.
- Apply content standards (style, voice, tone, templates) and perform QA checks before publication in Ask JPMC Portal.




- Coordinate and flag items requiring formal approval to designated approvers.
- Prepare basic readouts and presentations to communicate progress, performance highlights, and upcoming content plans.

Job Description

Key Responsibilities
- Participate in regular working sessions with assigned Product Team(s) to build product understanding and gather content needs.
- Capture requirements, confirm target personas, and translate product updates into employee-first content opportunities.
- Support ideation, drafting, editing, and socialization of persona-driven self-help content (e.g., articles, how-to guidance, release updates).
- Maintain content inventories, content maps, and journey-aligned content plans for assigned product area(s).
- Monitor and summarize content performance signals (e.g., ratings, usefulness, adoption) and share highlights with stakeholders.
- Assist in identifying knowledge gaps and “shi

📌 Content Design Associate (Rincón de los Sauces)
🏢 JPMorganChase
📍 Rincón de los Sauces