14 oct
|
Remote Talent LATAM
|
Argentina
14 oct
Remote Talent LATAM
Argentina
About the Client
Our client, a fast growing marketing and technology agency, helps organizations improve customer experiences, streamline operations, and accelerate growth through digital marketing and Salesforce solutions. They are looking for a seasoned leader to oversee a high performing cross functional Salesforce implementation team.
Role Overview
Our client is looking for an experienced Head of Salesforce Delivery to lead its distributed delivery team and ensure clients receive a consistent, high-quality experience throughout their projects.
This role goes beyond project oversight. You will take ownership of client satisfaction, delivery performance, team accountability, and client retention. You will step in when projects face challenges, lead conversations, establish clear recovery plans, and ensure teams follow through.
You will also work closely with project managers, consultants, developers, Salesforce Account Executives, and other department leaders to improve delivery processes, protect project margins, and strengthen long-term client relationships.
The idóneo candidate is a strong people and delivery leader who understands professional services, communicates confidently with clients, and can manage performance using clear metrics. Deep hands-on Salesforce configuration or architecture experience is not required, but you should understand the Salesforce environment well enough to discuss project scope, delivery risks, and resource needs.
Requirements
- 3+ years of experience in professional services delivery leadership at an agency, consultancy, or systems integrator.
- Experience leading distributed teams of at least 8 people.
- A track record of measurable results in areas such as client satisfaction, client retention, margin improvement, or delivery efficiency.
- Experience managing client conversations, resolving escalations, and recovering at-risk client relationships.
- Strong understanding of project budgets, resource allocation, time tracking, ut
📌 Head Of Salesforce Delivery | Remote | Latam Only | 88111 (Argentina)
🏢 Remote Talent LATAM
📍 Argentina