Job Title
Salesforce Platform Lead – Multi-Cloud CRM Architect & Implementation Specialist
Location
Remote
Time Zone
US Time Zones (EST–PST)
Role Overview
We are looking for a Salesforce Platform Lead to drive the strategy, architecture, and hands‑on delivery of our Salesforce environment. This is a senior individual contributor role for someone who has owned complex multi‑cloud ecosystems, led enterprise implementations end‑to‑end, and is equally comfortable in a boardroom conversation as they are in a setup menu. If you need to be told what to do next, this is not the role for you — we want someone who sees gaps before they become problems.
Key Responsibilities
- Take end‑to‑end ownership of Salesforce platform architecture, configuration, and ongoing optimisation
- Design and deliver solutions across multiple clouds including Data Cloud, Marketing Cloud, Agentforce, Service Cloud, and/or Voice
- Lead large‑scale CRM implementations, ensuring delivery is on time, on scope, and built to scale




- Act as the primary Salesforce point of contact for internal stakeholders and cross‑functional teams
- Drive automation, workflow design, and integration architecture across business units
- Ensure data integrity, platform security, and compliance with internal IT and MDM policies
- Champion Salesforce best practices and maintain up‑to‑date documentation and change management records
- Proactively identify platform gaps and propose solutions before issues escalates

Required Qualifications
- 5+ years of hands‑on Salesforce experience in enterprise or mid‑to‑large scale business environments
- Multi‑cloud expertise across at least 2–3 of: Data Cloud, Marketing Cloud, Agentforce, Service Cloud, Voice
- Track record of successfully delivering large, complex Salesforce implementations — not just maintenance or small‑business support
- Proven ability to self‑direct, prioritise, and deliver outcomes without micromanagement
- Salesforce Administrator certification required; platform

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