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Advanced Energy Industries, Inc. (NASDAQ: AEIS), enables design breakthroughs and drives growth for leading semiconductors and industrial customers. Our precision power and control technologies, along with our applications know-how, inspire close partnerships and innovation in thin-film and industrial manufacturing. We are proud of our rich heritage, award-winning technologies, and we value the talents and contributions of all Advanced Energy's employees worldwide.

Job Summary

The IT Support Analyst provides comprehensive technical support for hardware, software, network, and server‑related issues encountered by end users. This role supports a wide range of IT assets, including desktops, laptops, monitors, keyboards, printers, wireless scanners, mobile devices, Wi‑Fi access, and other peripherals. The position also delivers Level 2/Level 3 support for AE Infrastructure (servers and IT infrastructure) as required. The IT Support Specialist reports directly to the IT Manager.

Key Responsibilities
- Receive, respond to,



troubleshoot, and resolve IT technical issues for internal customers in a timely and professional manner.
- Log, monitor, escalate, resolve, and close incidents and requests using the Service Desk system.
- Provide desktop and end‑user support, including PC problem tracking, diagnostics, and courteous resolution.
- Install, configure, update, and maintain software, PCs, printers, switches, servers, copiers, and related IT equipment.
- Deploy new PCs, manage PC roll‑downs, and maintain accurate IT asset records, inventories, and loaner systems.
- Escalate advanced technical issues to appropriate support resources and collaborate with managers and team leads on priorities.
- Coordinate closely with IT vendors, suppliers, and the Purchasing team for evaluation and procurement of IT and network equipment.
- Support users with IT requirements, onboarding and training, manufacturing systems, and

📌 IT Support Analyst (Rosario)
🏢 Advanced Energy
📍 Rosario